Shipping & Return Policy

Shipping policy

All orders are processed the same or the next business day as received (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

All orderers are shipped via the United States Postal Service and include a tracking number.

All shipments are sent to the address as entered by the customer at checkout.

International shipping

 Electricdust will ship orders worldwide using the United States Postal Service, and packages will be sent to the address exactly as entered during checkout. Electricdust is not responsible for addresses that are not formatted properly, misspelled or incomplete.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Electricdust is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Electricdust is not responsible for delays in shipping from the Postal Service.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at mariena@electricdust.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Although the USPS will ship to P.O. Boxes, Electricdust is not responsible for delays in delivery due to parcels not fitting in P.O. Boxes. 

Return Policy

Did your order arrive damaged from shipping and handling? No problem! Contact us and we will issue you a shipping label so you can return the product and be be issued a full refund.

Products that have been opened and/or partially/fully consumed are ineligible for a refund.

We will accept all returns of unused, unopened products within 10 days of receipt and issue a full refund.  Please contact us to initiate a return. Please allow 5 business days to issue refund upon receipt of returned items.