Shipping & Return Policy

Shipping policy

All orders are processed within 2 business days of receipt (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

All domestic orderers are shipped via the United States Postal Service (USPS) or United Parcel Service (UPS) and include a tracking number.

All shipments are sent to the address as entered by the customer at checkout. We are not responsible for addresses that are not formatted properly, misspelled, incomplete or non-existent.

We Ship Worldwide!

Electricdust will ship orders worldwide via the United States Postal Service (USPS) or United Parcel Service (UPS) and include a tracking number.

Your order may be subject to import duties and taxes (including VAT) and other legal and regulatory requirements, which are incurred once a shipment reaches your destination country. Electricdust is not responsible for these charges if they are applied and are your responsibility as the customer. 

How do I check the status of my order?

When your order has shipped, you will receive an email or SMS notification which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Electricdust is not responsible for delays in shipping.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Although the USPS will ship to P.O. Boxes, Electricdust is not responsible for delays in delivery due to parcels not fitting in P.O. Boxes. Shipments to P.O. boxes will only be sent via US Mail.

Return Policy

Did your order arrive damaged from shipping and handling? No problem! Contact us and we will issue you a shipping label so you can return the product and be be issued a full refund.

Products that have been opened and/or partially/fully consumed are ineligible for a refund.

We will accept all returns of unused, unopened products within 10 days of receipt and issue a full refund.  Please contact us to initiate a return. Please allow 5 business days to issue refund upon receipt of returned items.

What Can I Do If USPS Tracking Says My Package Was Delivered But I Didn’t Receive It?

In this scenario, there are a few things that could have happened.

  • The package will still possibly be delivered soon, however the postal worker, their supervisor, or their substitute (CCA) improperly scanned the package as delivered before reaching your residence. 
  • Delivery was attempted but failed due to issues, and the scan has not updated.
  • Your package was delivered to the wrong address.
  • The package was labeled to the wrong address.
  • Your delivered package was stolen from your residence.
  • The package was lost while out for delivery, and was improperly scanned as delivered before reaching your residence.

When a postal carrier scans a package as “Delivered” on the MMD device, the software also attaches the GPS coordinates of the location.  If you didn’t receive the package, you should call your local post office or submit a Missing Mail request as soon as possible to verify that it was actually delivered to your address and/or identify to which address it was delivered.

If delivery was attempted but failed, the postal carrier is supposed to update the tracking status with the reason delivery failed.  Contact your local post office for more information.

If your package was delivered to the wrong address, your post office can use the GPS information and should retrieve the package and return it to you.

What Can I Do If My USPS Package Is Lost?

If you suspect your mail is lost and it has been more than 5 – 9 days since it was first scanned into the system, immediately file a Missing Mail claim.   No harm, no foul if your package still arrives at a later date.  But if it is in fact missing, you will want USPS to begin tracking it down as soon as possible or at the very minimum at least start the process.

How To Contact USPS

Online: via their form here

By phone: 1-800-ASK-USPS (1-800-275-8777)

Their current hours of operations (11/2020)

Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET